Privacy Policy
Effective date: 2024-01-01
Information We Collect
We collect contact information, booking details, and preferences you share. We also collect usage analytics and cookie-based data.
- Identity and contact: name, email, phone number.
- Service and booking details: addresses, timing, instructions.
- Communications: messages, support requests, call notes.
- Technical data: device info, IP address, pages viewed, and interactions.
- Preference data: consent choices, marketing opt-ins.
How We Use Information
- Provide and improve cleaning services and customer support.
- Send booking confirmations and service updates.
- Personalize offers if you opt-in to marketing.
- Maintain security, prevent fraud, and ensure service integrity.
- Meet legal obligations and respond to lawful requests.
Sharing
We do not sell personal data. We may share with vetted service providers (e.g., payment, scheduling) under strict agreements.
- Operational partners who help deliver our services (payment processing, scheduling, communications).
- Professional advisors (legal, accounting) where necessary.
- Authorities when required by law or to protect rights and safety.
Cookies
We use cookies to remember preferences and analyze site traffic. You can control cookies via your browser settings.
- Essential: required for site functionality and security.
- Analytics: help us understand usage and improve the site.
- Marketing: personalize messages if you have opted in.
Your Rights
You may access, correct, or delete your data. Contact us at [email protected] for requests.
- Access and portability of your personal information.
- Correction of inaccurate or incomplete data.
- Deletion, subject to legal retention requirements.
- Withdraw marketing consent at any time.
- Make a complaint to us; we will respond promptly and fairly.
Legal Basis and Consent (Canada)
We follow PIPEDA principles. We collect and use personal information with your knowledge and consent, except where inappropriate or not required by law. We limit collection to what is necessary, use it for stated purposes, and protect it with appropriate safeguards. You can withdraw consent for non-essential uses (like marketing) at any time.
Data Retention and Security
We keep personal information only as long as needed to provide services, meet legal requirements, and resolve disputes. We use encryption in transit, restricted access, and logging to safeguard data. When no longer needed, information is securely deleted or anonymized.
Storage and Transfers
Your information may be processed and stored in Canada and the United States by our service providers. Where data leaves your province or Canada, we rely on contractual protections and appropriate safeguards.
Children’s Privacy
Our services are intended for adults. If we learn we collected personal information from a child under 13 without verifiable consent, we will delete it.